Take a moment and examine this picture.
What things did you notice about the picture?
• How about the counselor’s strong eye contact?
• Or that she sat at the corner of her desk minimizing the space between them?
• What about the computer at the back of the desk, away from the conversation?
• And the mom talking and gesturing with her hands?
Knowing what to look for and how, with your coworkers, can be a challenge, but this module will help. As you’ve seen here, we’re interested in capturing the “full picture” of Participant Centered Services, not just the words. For the next few minutes we’ll explore how to prepare for a staff observation, creating a comfortable environment for staff and participants in which you can observe some of the tools available for your use.