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Before Greeting the Participant, Continued

Another way you can build rapport is to remind your co-workers  that you’re all on the same WIC team and you’re in this PCS journey together. Your only goal is to encourage them and talk through their own ideas on improving their PCS skills. Let them know that you will be taking notes to help you remember the highlights of the visit and that it’s best that they ignore you altogether and focus on the participant.

 

Ask your co-workers questions, like: “What skills have you been working on lately?” or “What would you like me to be listening for?” as those are likely things your co-workers feel confident in and you can affirm later, or they may be things they want help with and you can discuss later.

 

Lastly, and perhaps most importantly, kindly remind your co-workers to explain your role in observing and ask permission of the client for you to do so. If the participant is uncomfortable with you observing, then waiting for another opportunity is best for everyone.

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