Once the participant is okay with you observing, try to stay in the background of the appointment as much as you can – as if you were a fly on the wall.
If possible, sit somewhere that doesn’t encourage the participant to interact with you – you want them to be interacting with your co-worker.
Ideally, you don’t want to say anything during the appointment unless someone asks you something directly.
You’ll be watching and recording things so that you can provide positive feedback and suggestions for improvement – especially related to the skills we reviewed in the last module.
Keep in mind that it’s not always the exact words someone says that’s most important. Rather, focus on posture and body language, tone of voice, the speed or pace of the appointment and how the participant and co-worker react to each other.