Once the appointment has ended, it’s very important to thank participants for allowing you to share their time with you. Having extra people around may make participants uncomfortable even if they happily agreed to have you sit in. The last thing we want is for them to feel unwelcomed and not return. You may even mention to them that we always welcome comments or suggestions on ways we can improve the program and make their experience a little more enjoyable.
After all, who better to get suggestions on becoming more participant centered, than from our participants themselves. Together We Can!