After your co-worker’s done some self-assessment and you’ve provided your feedback, it’s time to EXPLORE how he or she feels about what you’ve discussed. It’s helpful to ask some open-ended questions to encourage her to reflect on your feedback. This opens the door for her to really examine her PCS skills and begin to verbalize areas for improvement or even solutions to troublesome skills she’s already identified.
For example, you might ask: “What else would you like to add? What do you think about my comments? What, if anything, do you see yourself doing differently next time? How do you see yourself using some of the things we’ve talked about?”