It is often easier to learn and practice a skill without the pressure of meeting your participants’ needs within their appointment time. Additionally, your observation and feedback alone might not be enough to see the improvement you and your co-workers are looking for in PCS. For these reasons, you may need to provide or locate training opportunities for your staff to strengthen their skills apart from participant contact.
For example, you may:
• Ask your supervisor for time at a staff meeting to review a particular PCS skill, practice using a certain handout in a PCS manner, or have some fun role playing
• Find out what kinds of training or resources your local and state agency may be able to offer
• Several other states publish their PCS resources online, which you may find helpful
• Keep an eye out for workshops or seminars in your area that may be helpful, if your agency will send you and others to it