While you observe co-workers practicing and mastering their PCS skills, it’s likely you’ll notice some changes in how participants respond as well. Observing these changes is nice, but you may find it more useful to get formal comments or suggestions from them. For this, consider using a survey, with questions, like:
• How welcomed did we make you feel during today’s visit?
• How confident are you in using the information you received today?
• What else should we know to better serve you and all of our families?
Or anything else you and your co-workers think will help strengthen their PCS skills. Your state agency may also have some good ideas or tools for helping you create such a survey.
Participant responses may help co-workers:
• Decide on relevant training topics
• Think of ways to change the efficiency or comfort of the clinic
• Create ideas for new education topics or materials, or
• Be affirmed and congratulated on a job well done