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Disclaimer
Module 1
Course Introduction
The Doctor, the Priest and the Friend
A Great PCS Champion
PCS Champions are Valuable
Activity: What Makes YOU a Strong PCS Champion?
PCS Champion Responsibilities
Module 1 Self-Check
Taking the Champions’ Pledge
Summary
Module 2
What’s this PCS Stuff All About?
PCS – Here to Stay
Asking Permission
Open-Ended Questions
Silence
Active and Reflective Listening
Activity: Active and Reflective Listening
Affirmation
Change Talk
Summarizing
Activity: Name That Skill
Summary
Module 3
Check This Out!
Observations – Ready in a Moment’s Notice!
Before Greeting the Participant
Before Greeting the Participant, Continued
During the Appointment
Note Taking and Observation Tools
Summing Up with the Participant
Activity: Conducting an Observation
Activity: Gathering Tools to Use
Summary
Module 4
Providing Feedback
Providing Effective Feedback
TARP – Thank, Affirm, Reiterate Purpose
Explore
Offer
Explore
Activity: Matching Up Skills
SMART Goals
Activity: Setting a SMART Goal
Summary
Module 5
Searching in the Dark
Where to Start?
Modeling
Encourage your Supervisor
Following Up
Training
Participant Feedback
Celebrating Success
One Size Does Not Fit All
Summary
Credits
Congratulations