Eric: I just want to mention something about customer service here. Our WIC customers are every bit as important as any other and we must offer the same courtesies to WIC customers as we do for any other customers. Yes, sometimes their transactions may take a few moments longer, but with practice you’ll be able to take care of your WIC customers efficiently and effectively. And, remember any incentive items offered to WIC customers must be offered to all our customers.

Vanessa: I never would have thought to treat our WIC customers differently! A lot of my friends have used WIC. It was a great help when they needed it most. It’s great to finally learn more about the program and just how helpful it was to them!

Eric: That’s great to hear, Vanessa.

Vanessa: Thanks!

Eric: If someone has a complaint about our store and how they were treated as a WIC customer, please make sure they talk to one of our managers. Our manager can give them a telephone number to call for complaints.