Eric: Let’s do a quick review of our transaction with Amber.

1.             First, ask the WIC customer for their ID folder. If they don’t have one, ask if they have a proxy form.

2.             Make sure that the date on the food instrument is valid falling on or between the “First Date to Use” and the “Last Date to Use”. Don’t accept post-dated or expired food instruments. Food instruments are valid for approximately 30 days from the “First Date to Use”.

3.             Look at the food instrument and the WIC food list to make sure your customer is buying the correct brands, sizes and types of WIC foods. WIC customers cannot buy more than the quantity on the food instrument, but they can buy less. The exception is infant formula, they must buy the exact amount specified. Remember – there are no substitutions, refunds or rain checks on WIC foods.

4.             Enter the “Date of Use” on the food instrument. If you make a mistake on the date, draw one line through the incorrect date, then write the correct date in and your initials.

5.             WIC Customers can use coupons, specials and store discount cards when they’re buying WIC foods. WIC customers CANNOT use coupons to buy baby formula. Discounts need to be deducted from the total at the time of purchase and no cash should be exchanged for the food instrument.

6.             Enter the total purchase amount in the ‘actual dollar amount’ box.

7.             If you make a mistake on the purchase amount, you need to correct it by drawing a single line through the incorrect amount. You then write the correct amount in the ‘dollar correction box’ and then put your initials in the ‘cashier initials box.’

8.             You must watch the customer sign the food instrument. Then you have to verify the signature on the food instrument matches one of the signatures on the ID folder or proxy certification form. If the signatures don’t match, you can have the WIC customer re-sign the food instrument. To have the customer re-sign, you will draw one line through the original signature, then have the WIC customer re-sign the second time either inside the signature box, if it will fit, or to the left of the box. Match the signature to one of the signatures on the ID folder or proxy form. If it matches you can accept it. Remember, both the original signature and the re-signed signature must be the same name.

9.             Next, give the WIC customer a cash register receipt for each WIC purchase. Just so you’re aware, the receipt MUST show:

•         Name of the store

•         Date of purchase

•         Quantities purchased

•         Total of purchase

Eric: Finally, ‘WIC’ has to appear on the receipt. It can be hand written or printed by the cash register.